Relevant GRI Standards: 103-2/203-1,2
1: NO POVERTY
2: ZERO HUNGER
3: GOOD HEALTH AND WELL-BEING
4: QUALITY EDUCATION
17: PARTNERSHIPS FOR THE GOALS
In recent years, various social issues have come to the fore: rapid increase in the global population, growing severity of natural disasters, worsening of food supply and environmental problems, and in Japan, low birthrates and an aging population are leading to a rapid shrinking of the working-age population and shortage of labor. To solve these problems, significant social and economic transformations are being demanded in every society and economy, and the advancement of digital transformation utilizing ICT (Information and Communications Technology) is required in every situation. Collaborating with companies in different industries and local governments as Your Value Partner, the NTT Group has been applying its management resources and capabilities, including human resources, research and development, and the ICT base to promote digital transformation and resolve social issues. Going forward, we will seek to make a greater contribution to society based on our awareness that utilizing the power of ICT and data will be particularly effective for promoting the B2B2X business model, rolling out the 5th generation wireless system, creating new lines of business, and contributing to the vitalization of regional societies and economies, which constitute the pillars of our medium-term management strategy.
The NTT Group has made promotion of the B2B2X business model one of the pillars of our medium-term management strategy and has been taking action by establishing a B2B2X Strategy Committee with the president as chairman to facilitate Group collaboration while expanding projects. We are also deepening discussion about future deployment of the B2B2X business model at regularly held Board of Directors meetings and reporting on progress at general meetings of shareholders.
The promotion of the B2B2X business model is an initiative for transitioning from our previous model, in which the NTT Group provided individuals and companies with direct services, to a new model which delivers added value to end users through support for service providers across a range of fields.
We launched our commercial 5G services in March 2020, and we will provide billing plans such as 5G Gigaho and 5G Gigalight, seven types of 5G devices, services in the gaming, music and sports genres, and solutions that contribute to advancing industry and driving digital transformation. Furthermore, we are promoting initiatives that will increase convenience and enrich people's lives by creating new value and offering solutions for social issues toward our goal of introducing 5G services in more than 500 cities by the end of fiscal 2021.
There is growing expectation that the connection of all things and people via the Internet will advance intellectual productivity and enhance the quality of offices and daily lives, leading to a broader use of location technologies that make this possible.
In April 2020, NTT Life Science launched the "Genovision" corporate wellness support service to help companies promote healthcare management and boost employee health. In Japan, low birthrates and the aging population have led to rising medical costs, with expenses for treating lifestyle diseases accounting for a major proportion. Meanwhile, companies are being required to consider maintaining and improving employee health from a management standpoint and conduct healthcare management as part of their corporate management strategy. To address these needs, Genovision will help improve lifestyles optimized for each individual employee by harnessing the NTT Group's accumulated technologies in ICT and security to conduct big data analysis based on healthcare data and genomic information.
We endeavor to resolve social issues faced by local governments and regional companies as our contribution to the vitalization and development of regional societies and economies. We are engaged in creating completely new value across broad areas, including agriculture and medical services, by utilizing the NTT Group's total capabilities and ICT in collaboration with our partners.
We support customers as they transform ever-diversifying lifestyles by providing personal solutions centered on DOCOMO that closely align with individual needs. Subscribers to Gigaho and Gigalight, which are simplified and reasonable billing plans introduced in June 2019, totaled 17.87 million as of the end of June 2020.* In terms of service, we are enhancing electronic payment and contents while utilizing AI and big data to improve communication with every customer.
The number of subscribers is the combined total for the Gigaho, Gigalight, 5G Gigaho, 5G Gigalight, Keitai Plan, Kids Keitai Plan, Data Plus and 5G Data Plus billing plans.
We are raising operational efficiency by introducing robotic process automation (RPA)*1. The operational process has been adopted in approximately 2,900 cases within the NTT Group as of the end of June 2020. We are also recommending the use of RPA among our customers, and more than 5,200 of them have adopted the process as of the end of June 2020. We also sought to advance our Group management by actively introducing a unified enterprise resource planning (ERP)* system for our personnel, finance, and procurement operations.
*1Solution for automating operations previously handled by humans by establishing procedural rules to replace humans with robots.
*2Management method for implementing centralized management of corporate resources to achieve optimization across the entire company.
The NTT Group actively encourages the broader adoption of universal design, which ensures that products and services are easy for all customers to use, regardless of age, gender or physical abilities.
Products and services that can be used by senior citizens, children, persons with disabilities, and foreign visitors facing language barriers (includes expanded functions)
The NTT Group is working to ensure and improve the accessibility of its websites for a wide spectrum of customers, including senior citizens and persons with disabilities.
Specifically, the Group established the NTT Group Web Accessibility Policy. The policy for official websites of the Group companies with head office functions in Japan is set according to JIS X 8341-3:2016*1 and each works to comply*2 with Level AA.
*1JIS X 8341-3:2016: "Guidelines for older persons and persons with disabilities--information and telecommunications equipment, software and services--Part 3: Web content" of Japanese Industrial Standards
*2Refers to compliance with the description defined in the "Compliance Performance Announcement Guidelines for JIS X 8341-3:2016. March 2016 Edition (published on March 22, 2016)" of the Web Accessibility Infrastructure Committee, Info-communication Access Council. This means that we have established and disclosed an accessibility policy and confirmed that the pages fulfilled all the requirements through the tests implemented and based on JIS X 8341-3:2016.
We offer a broad range of discount services for various users, including senior citizens and persons with special needs, to facilitate access to ICT services.
Since January 2001, NTT East and NTT West have offered special fees for schools on FLET'S services suitable for using the Internet at a fixed sum in an effort to promote educational use of the Internet.
NTT DOCOMO offers the Hearty Discount programs for encouraging more social participation by persons with disabilities.
Examples of Hearty Discount Programs