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New style premised on remote work
These days there has been a growing need for increased spread and uptake of digital services (including deliveries and video streaming) as part of individual lifestyles. Companies have also had to face sudden changes in working styles toward remote work, and there is greater need for online access and digitalization of social infrastructure. As COVID-19 is now part of our lives, the time has come when society will be utilizing remote and online access technologies.
Under the approach of "Transformation to a New Management Style," the NTT Group set a range of targets with the aim of transforming to a new style based on remote work.
The management style was a typical one based on office work--where employees commute to offices or job transfers--with regular working hours and personnel allocated by the company.
Looking ahead, the NTT Group will be working towards a diversity-rich management style based on remote work. This will allow employees to choose where they work and reside, freeing them from the pressures of job transfers or working away from their family, give them the option to choose their own working time away from regular working hours, and let them choose their own career path without the constraints of a seniority-based system.
The system of governance we are using will also be re-examined to take into consideration the implementation of zero trust systems and systemization of IT security that is appropriate for remote work, enhanced resilience against epidemics, natural disasters and cyber-terrorism, and conduct risks. Various systems will also be revised for promoting DX transformation, together with reforms to business operations and development of the right environments so that the office is enhanced as a space for creation and co-creation.
We will also contribute to DX to society as a whole, by expanding customer reach with digital marketing as well as providing customers with platforms harnessing our own DX. These initiatives will be used to promote Work in Life (health management) and achieve work processes that are more open, global, and innovative.
The NTT Group will continue to take this approach as its core concept of "Improving prosperity for all people and cultures," and strive to enhance CX.
As work styles change, it is necessary to review work processes in order to accommodate diverse ways of working. Allowing diverse work styles leads to greater opportunities to employ people of diverse backgrounds, while improving their motivation to work and ease of working. This results in better employee engagement and sparks innovation.
The NTT Group engages in a variety of initiatives to promote diverse work styles. In particular, we are changing work styles while focusing on better treatment and environments for mainly remote work. When changing work styles, it is important to ensure openness, globalization and innovative work management from a business perspective. From the standpoint of employees, we believe the first step is to promote healthy workstyle-in-daily life and their well-being.
The NTT Group will be reforming various systems with the aim of promoting DX to create an IT environment where anyone is able to work in any location,at any time. In addition to the introduction of a cloud-based system, we will digitize processes to facilitate automation and standardization while expanding sales approaches by applying digital marketing to implement these initiatives.
Some 100 automat- ed processes will be rolled out under ten DX initiatives with the aim of increasing productivity of service provision operations 1.7- fold (in FY2025), to achieve cost reductions of more than \200.0 billion in fiscal 2023 (aggregate total of more than \1.0 trillion in cost reductions from FY2017).
The NTT Group will be promoting Work-in-Life (health management) by adopting a diversity-rich management style based on remote work that will enabling employees to work close to home.
More specifically, employees residing further out but working at headquarters, and the organization itself (including headquarters and back-office functions) will be decentralized and spread among various regions to create hubs that serve to revitalize those regions, while regional decentralization will also contribute to BCP operations by ensuring functionality in the event of disasters.
Office environments will also be re-examined to enhance space for idea creation and co-creation.
To achieve the transformation to a New Management Style outlined in the medium-term managementstrategy revised in October 2021, the NTT Group is implementing security measures (introduction of zero-trust system and systemization of information security) capable of facilitating the shift to remote work styles. As a member of the global community building working to build a digital society, the NTT Group will contribute to solving social issues through our security business. As we progress through the era of Zero Trust and Next Zero Trust, the NTT Group will continue to investigate the value of security as we confront never-ending cyber risks.