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Customer Personal Information Protection Policy

Nippon Telegraph and Telephone Corporation (NTT)

NTT will handle the personal information of the customer ("Customer Personal Information"; such information excludes the individual numbers and specific personal information of business partners etc. Corporate customer information will also be treated as Customer Personal Information.) in accordance with the following policy, on the basis of the "NTT Group Information Security Policy".

1. Handling of Customer Personal Information

  1. The Purposes of Use of Customer Personal Information
    The purposes of use of Customer Personal Information retained by NTT are as follows.
    1. A.When providing assistance such as necessary advice and mediation with NTT group companies: to hear opinions, to exchange, provide and report information, regarding the business operations of NTT group companies, and to reflect such matters in group operations going forward.
    2. B.When engaging in research on telecommunications technologies etc. that serve as the foundation for the telecommunications: to hear opinions, to exchange, provide and report information, and to perform demonstration experiment regarding such research, to introduce seminars and forums held at laboratories, to conduct management for patent applications etc., and to reflect such matters in research and development business going forward.
    3. C.In order to ensure the security of NTT: managing the persons who visit NTT and the purposes for their visits, as well as the persons who access NTT's servers etc. and the purposes for their access.
    4. D.In ordinary operations of NTT: to purchase goods, to outsource work or accept the outsourcing of work, and to conduct transactions based on contractual relationships such as financial transactions.
    5. E.For the purposes of public disclosures of information by NTT such as press release.

    NTT will, as necessary, notify, or disclose to the public etc. on the homepage etc., the specific purposes of use in advance so that customers can surmise the purposes for which Customer Personal Information is ultimately used.

    Further, when collecting Customer Personal Information stated in a written document (including electromagnetic records) directly from the customer, NTT will explicitly indicate the purposes of use to such customer in advance.

    Moreover, in cases falling under Article 18, Paragraph 3 of the Act on the Protection of Personal Information, Customer Personal Information may be handled beyond the extent necessary to achieve the abovementioned purposes of use.

  2. Provision of Customer Personal Information to Third Parties

    Except in the case where Customer Personal Information is provided to third parties in accordance with Article 27, Paragraph 1 or Article 27, Paragraph 5 of the Act on the Protection of Personal Information, NTT will not provide Customer Personal Information to any third parties without obtaining prior consent of the customer(s). NTT will not provide Customer Personal Information to an overseas third party without taking the measures set out in 8. in accordance with the provisions of Article 28 of the Act on the Protection of Personal Information.

  3. Joint Use of Customer Personal Information

    NTT may jointly use Customer Personal Information and pseudonymously processed information with third parties in accordance with Article 27, Paragraph 5, Item (3) of the Act on the Protection of Personal Information. In such cases, NTT will notify, or disclose to the public etc. on the homepage etc., the following matters in advance.

    1. A.Notice of that fact;
    2. B.Items of Customer Personal Information and pseudonymously processed information to be jointly used;
    3. C.Scope of persons who will engage in joint use;
    4. D.Purpose(s) of use for persons who will engage in joint use; and
    5. E.Names and addresses of persons responsible for management of such Customer Personal Information and pseudonymously processed information, and if a corporation, the name of the representative of the corporation.

    If there are any changes in the matters as stated in the purposes of use in Item D or the responsible person in E above after notifying or disclosing to the public etc. on the homepage etc. such matters, NTT will notify or disclose to the public on the homepage etc. such changes in advance. If there are any changes in the matters as stated in the names or addresses of the responsible persons, or if a corporation, the name of the representative in E above after notifying or disclosing to the public etc. on the homepage etc. such matters, NTT will notify or disclose to the public on the homepage etc. such changes without delay.

  4. Disclosure and other Procedures in Regard to Customer Personal Information Retained by NTT

    NTT will respond to your requests for disclosure, correction, addition, deletion, suspension of usage, or erasure, request for disclosure of third-party provision records of Customer Personal Information and requests for suspension of third-party provision of Customer Personal Information etc. in regard to Customer Personal Information retained by NTT in accordance with the Act on the Protection of Personal Information.

    1. A.Documents Required for Requests for Disclosure etc.

      When making a request for disclosure etc., please download and mail the following request forms to NTT, attaching required documents to such request form.

    2. (Disclosure requests require a processing fee of 1,000 yen (consumption tax included) will be charged. Please send the request form and the processing fee by currency registration (genkin kakitome) mail.)

    3. B.Address to Send Request Forms etc:

      Nippon Telegraph and Telephone Corporation, Point of Contact for Customer Personal Information
      5-1, Otemachi 1-Chome
      Chiyoda-ku, Tokyo 100-8116, Japan.

      *Concerning the handling of Customer Personal Information obtained in relation to a "Request for Disclosure etc."
       The purpose of use of Customer Personal Information obtained in relation to a request for disclosure etc. shall be limited to the extent necessary for dealing with such request for disclosure etc.

  5. Point of Contact for Consultation Regarding Customer Personal Information etc.

    Inquiries regarding the handling of Customer Personal Information etc. (including measures taken for the security control of Customer Personal Information) can be made by mail or email at the address/email address as stated below. We are afraid that we are unable to accommodate in-person inquiries. Thank you for your understanding.

    Nippon Telegraph and Telephone Corporation, Point of Contact for Customer Personal Information
    5-1, Otemachi 1-Chome
    Chiyoda-ku, Tokyo 100-8116, Japan.
    Email:ntt_kojin@ntt.com

2. Compliance with Laws

When handling Customer Personal Information, NTT will comply with the "Act on the Protection of Personal Information" and relevant laws and regulations, and will also comply with applicable guidelines published by competent ministries and industry associations.

3. Security Control Measures

When handling Customer Personal Information, NTT will take appropriate organizational security control measures, personnel-related security control measures, physical security control measures, and technological security control measures, and understand the external environment. If you inquire at the NTT point of contact for consultation regarding Customer Personal Information, NTT will separately notify etc. you about the details of measures taken for the safety control of Customer Personal Information, unless there are security issues etc.

  1. Organizational Security Control Measures

    NTT establishes organizational management systems by (a) constructing committees, appointing managers of each organization, and constructing other management systems, (b) establishing internal rules, (c) preparing statements including management ledgers and process management tables, and (d) improving the foregoing continuously.

  2. Personnel-Related Security Control Measures

    NTT (a) informs and educates all employees who handle Customer Personal Information as to the significance of the protection of Customer Personal Information, regardless of whether such employees are officers, full-time employees, or dispatched employees, (b) enters into non-disclosure agreements with such employees, and (c) conducts necessary oversight and supervision, in order to ensure effectiveness of personnel-related security control measures. When outsourcing handling services for Customer Personal Information, NTT will supervise whether the outsourcing contractors (including subcontractors etc. of such outsourcing contractors) are appropriately managing Customer Personal Information, and if improvements are necessary, promptly request such improvements. If no improvement is seen, NTT will take strict measures such as changing the outsourcing contractor or other necessary measures.

  3. Physical Security Control Measures

    NTT takes physical security control measures such as (a) access controls and theft preventions etc. for buildings and floors where Customer Personal Information is handled, (b) measures against damage to Customer Personal Information caused by fire, lightning, etc. and (c) locking management when removing, transferring or storing systems and documents.

  4. Technological Security Control Measures

    NTT takes technological security control measures such as (a) access controls, including authentication, authority management, controls and record-keeping when accessing personal data, (b) measures to be taken for systems against unauthorized software and virus, (c) protection measures during transfer, transmission and receipt by means of encryption, clarification of responsibilities or the like and (d) monitoring of information systems.

  5. Understanding the External Environment

    When handling Customer Personal Information overseas, NTT shall understand the system, etc. for the protection of personal information in those overseas countries and take measures for security control of Customer Personal Information.

4. Continuous Improvement of Management Systems

NTT will be proactive in the protection of Customer Personal Information by regularly, continuously and flexibly reviewing management systems and rules, and making constant improvements to ensure timely and appropriate management systems aligning with changing technologies and legal systems.

5. Anonymously Processed Information

NTT may create anonymously processed information based on Customer Personal Information and provide such information to third parties. In such cases, NTT will disclose the following items to the public on the homepage etc.

  1. A.Items of information concerning an individual that are included in the anonymously processed information created by NTT;
  2. B.Items of information concerning an individual that are included in the anonymously processed information to be provided to third parties;
  3. C.Methods of providing anonymously processed information to third parties; and
  4. D.Particulars of security control measures adopted.

When handling anonymously processed information, NTT will take the security control measures as stated in No.3 above. Further, NTT will provide necessary and appropriate supervision of employees and outsourcing contractors (including subcontractors etc. of such outsourcing contractors) who handle anonymously processed information.

6. Pseudonymously Processed Information

NTT may prepare pseudonymously processed information based on Customer Personal Information. In such cases, NTT will disclose on the homepage etc. the following matters to the public.

  1. A.Purposes of use of pseudonymously processed information prepared by NTT

When handling pseudonymously processed information, NTT will take the security control measures as stated in 3. above. Further, NTT will provide necessary and appropriate supervision of employees and outsourcing contractors (including subcontractors etc. of such outsourcing contractors) who handle pseudonymously processed information.

7. Regarding Personally Referable Information

NTT will handle personally referable information (meaning information relating to an existing person that is not personal information, anonymously processed information or pseudonymously processed information, and specifically means the viewing history and location information etc. for the website) as follows.

  1. NTT Provides Personally Referable Information

    If it is expected that a third party will receive personally referable information as personal data, excluding cases under Article 27, Paragraph 1 of the Act on the Protection of Personal Information, NTT will not provide personally referable information to such third party without confirming that such third party has obtained prior consent of the customer(s) (when obtaining consent, if such third party is overseas, including the provision to such customer of the name of the overseas country, the system relating to the protection of personal data, protective measures for personal information taken by such third party, and other information that will serve as reference to such customer).

  2. NTT Acquires Personally Referable Information as Personal Data

    NTT will obtain the prior consent of customer(s) when acquiring personally referable information as personal data. However, if a person who is to provide such personal data has received consent from the customer(s), this may substitute for the prior consent.

8. Measures on Provision of Customer Personal Information or Personally Referable Information to Third Parties Overseas

NTT will take the following measures when providing Customer Personal Information or personally referable information to third parties overseas (excluding countries that have a personal information protection system accepted as equal to the protection of personal interests and benefits in Japan).

  1. Provision of Customer Personal Information to Third Parties Overseas
    1. A.Consent acquisition method
      NTT may provide Customer Personal Information to third parties overseas after first notifying the customer of the following matters and obtaining their consent.
      1. Name of destination country
      2. System for personal information in such country
      3. Measures taken by the third party for the protection of personal information.
    2. B.Method of establishment of system of third party overseas
      In addition to A. above, NTT may provide Customer Personal Information to third parties overseas after taking necessary measures to ensure the continuous implementation of equivalent actions by a third party overseas.
  2. Provision of Personally Referable Information to Third Parties Overseas
    1. A.Consent acquisition method
      NTT may provide personally referable information to third parties overseas after complying with 7.(1) above.
    2. B.Method of establishment of system of third party overseas
      In addition to A. above, NTT may provide personally referable information to third parties overseas after confirming it has received the consent in 7.(1) above (excluding confirmation that the information within the parenthesis has been obtained) and taking necessary measures to ensure the continuous implementation of equivalent actions by third parties overseas.

Revision date: April 1, 2022