Sustainability Management

Stakeholder Engagement

The Fundamental Principle

The Fundamental Principle The NTT Group provides products and services to diverse stakeholders around the world, and its value chain continues to expand globally and grow in complexity. Along with these changes, our stakeholders' needs and expectations are also becoming increasingly diverse, and we must accurately understand and reflect them in our business activities through stakeholder engagement. Stakeholder input,

particularly on social and environmental issues, can help us to become more competitive and accountable while guaranteeing our public license to conduct operations in the various regions in which we conduct business. Stakeholder engagement forms the building blocks of trust-based, value-generating relationships. To properly develop these relationships, the NTT Group follows global guidelines based in part on the AA1000 Stakeholder Engagement Standard (AA1000SES) and AA1000 Account Ability Principles Standard (AA1000APS), and applies them to all of our worldwide operations. By having all Group companies apply the same principles to engaging with stakeholders, we intend to promote effective, efficient, and ultimately value-creating interactions between the NTT Group and its stakeholders. It goes without saying that all means of engagement shall be conducted according to relevant laws, regulations, and legal requirements.

Benefits of Stakeholder Engagement

Benefits for the NTT Group

• Identify emerging environmental/social trends and reflect them in strategy formulation
• Identify potential risks and develop countermeasures
• More closely manage our brand reputation
• Identify opportunities for potential new businesses, collaboration, and innovation
• Improve community relations and support for operations, in particular byinvolving stakeholders in decisions to ensure their needs are taken intoconsideration
• Improve our understanding of sensitive issues and of stakeholders' opinions of us
• Make more sustainable business decisions based on stakeholder input

Benefits for Stakeholders

• Clearer understanding of the NTT Group strategy and projects
• provide relevant feedback in line with expectations

Process of Stakeholder Engagement

Identifying Stakeholders

Our stakeholders are organizations or individuals who have an interest, in one way or another, in the business activities or decision making of the NTT Group. Major stakeholders of the NTT Group include customers (corporations and individuals), shareholders and investors, employees (employees, their families and retired employees), local communities, business partners, ICT companies and industry associations, central government and administrative agencies. The NTT Group will fulfill its responsibilities and the expectations of its various stakeholders related to these businesses.

Customers(Individuals and Corporations)