Human Resources Strategy

Our Policy and Approach

To create new value, improve the customer experience (CX), and realize a sustainable society, we attach importance to the employee experience (EX) and aim to establish a virtuous cycle that generates new value.
As part of the human resources strategy to realize our management strategy, we will improve EX to ensure that diverse talent can challenge themselves to create new value and innovations while finding their work rewarding and experiencing personal growth. The effectiveness of these initiatives will be monitored over time by establishing indicators for the three pillars of the human resources strategy. By properly reviewing and continuously implementing these initiatives, we will deliver outcomes that lead to improved CX and increased productivity, which in turn will improve business growth and corporate value.

Targets and Performance

Sustainability Indicator

Boundary：NTT, NTT DOCOMO(including NTT DOCOMO BUSINESS), NTT East, NTT West, NTT DATA Group, NTT Urban Solutions, NTT Anode Energy, and their designated subsidiaries.

Main Initiatives

Employee Engagement Survey

The NTT Group has been conducting engagement surveys since fiscal 2021. Four KPIs have been set to measure employee engagement at the NTT Group. To improve employee engagement as a company, we have made it a metric for executive compensation, as well as an assessment item for performance bonuses for all managers. We will strive to increase employee engagement as a company and as an organization.

NTT Group's Four KPIs

--The willingness to make voluntary contributions--
①I am motivated to contribute more than is required to get the job done at the company

--Attachment to and pride in the company--
②I am proud to work at this company
③I would recommend our company as a great place towork to those I know

--Job satisfaction--
④I gain a sense of personal accomplishment through my work

Specific Initiatives

We have conducted correlation analyses with engagement (four KPIs) and have identified the elements that have an impact, and we prioritize our strategies accordingly.

Maintenance Area Initiatives

In terms of a comfortable work environment and psychological safety, one could say that internal communication is good at NTT. One of our strengths is providing opportunities for growth. The Company actively supports employee growth so that everyone can make use of their skills and abilities. This has led to more people positively responding that they are sufficiently using their skills and abilities.

We plan on continuing dialog with employees and engaging in initiatives to create an exciting workplace where all can experience true growth.

Areas Needing Improvement Initiatives

In fiscal 2023, the following three categories were identified as areas for improvement: strategy penetration, dialog with the management, and careers. Rather than existing as independent issues, we see them as connected.

This shows that both the direction of the company and one's own career have a strong impact on employee engagement.

To resolve these issues, Group companies have created more opportunities for dialog between the management and employees. We are also engaging in careful dialog and discussions regarding survey results within each company and organization, consistently deliberating over organizational-specific issues.

To roll out steady efforts such as these at Group companies and provide a venue where the management can exchange opinions, a panel discussion on the theme of "Initiatives to Improve Employee Engagement" was held at the NTT Group CEO Conference.

In the area of careers, various opportunities are being provided to autonomously consider one's career, including the Career Design Boot Camp, a career-focused event, and networking events with Specialist Grade (SG) employees possessing advanced expertise.

These initiatives have significantly improved our engagement score. +7 points compared to previous year (+4 points compared to base year)