*You can scroll horizontally
|CSR Priority Activities||Medium-term Targets||CSR Quantitative Indicators||KPI||Target Achievement FY||Result (FY)|
|Contribute to society through ICT and data usage||Evolve into a B2B2X business model which uses digital services and data management||Number of B2B2X projects||100 projects||FY2021||--||39||66|
|Leverage the characteristics of 5G to create new value with a broad range of partners||5G service- related indicators*1||To be set at the commercialization stage|
|Promote personalization to support changing lifestyles||Number of places where payments can be made and points can be used*1||Two million places||FY2021||0.84 million||1.05 million||1.71 million|
|Provide ICT services available for a broad range of customers, including the elderly and persons with disabilities||Number of UD- capable products and services provided||Expand||--||14||12||10|
|Pursue customer satisfaction||Provide high value- added products and services and fine- tuned support||Reductions in waiting and customer service times at DOCOMO shops*1||Decrease by half compared to FY2018 (over 2 hours on average)||--||--||--||65 minutes|
|Number of improvements made based on suggestions from customers||More than in the previous fiscal year||--||496||399||369|
|Response rates at our call centers||Better than in the previous fiscal year||--||88.6%||86.5%||79.4%|
|Reinforce and globalize research and development||Globalize and expand the competitiveness of research and development to generate world bests, world firsts, and amazing results||Number of patent applications*2||More than in the previous fiscal year||--||0.82 applications /employees||0.85 applications /employees||0.87 applications /employees|
|Number of academic papers published outside the company||More than in the previous fiscal year||--||0.76 publications /employees||0.76 publications /employees||0.82 publications /employees|
|Number of successful practical applications*1||More than in the previous fiscal year||--||0.064 publications /employees||0.070 publications /employees||0.066 publications /employees|
*1Newly established in fiscal 2019
*2Past figures have been retroactively revised to reflect a change in the calculation method.
NTT NEWS ROOM
Watch the latest news of telecommunication, NTT's R&D, XR services and more.
*Japanese language only
SSFF & ASIA 2021 3D Space "DOOR" Theater
In the 3D space "DOOR" theater, Now showing the Grand prix-winning short films including past winnings.
Application cases on DOOR
Introducing how to use "My Room" and how it actually been utilized by enterprises and individuals.
*Japanese language only