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Goals and Achievements of CSR Priority Activities
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Enrich Society
| CSR Priority Activities | Medium-term Targets | CSR Quantitative Indicators | KPI | Target Achievement FY | Result (FY) | ||
|---|---|---|---|---|---|---|---|
| 2017 | 2018 | 2019 | |||||
| Contribute to society through ICT and data usage | Evolve into a B2B2X business model which uses digital services and data management | Number of B2B2X projects | 100 projects | FY2021 | -- | 39 | 66 |
| Leverage the characteristics of 5G to create new value with a broad range of partners | 5G service-related indicators* | To be set at the commercialization stage | |||||
| Promote personalization to support changing lifestyles | Number of places where payments can be made and points can be used* | Two million places | FY2021 | 0.84 million | 1.05 million | 1.71 million | |
| Provide ICT services available for a broad range of customers, including the elderly and persons with disabilities | Number of UD-capable products and services provided | Expand | -- | 14 | 12 | 10 | |
| Pursue customer satisfaction | Provide high value-added products and services and fine-tuned support | Reductions in waiting and customer service times at DOCOMO shops*1 | Decrease by half compared to FY2018 (over 2 hours on average) | -- | -- | -- | 65 minutes |
| Number of improvements made based on suggestions from customers | More than in the previous fiscal year | -- | 496 | 399 | 369 | ||
| Response rates at our call centers | Better than in the previous fiscal year | -- | 88.6% | 86.5% | 79.4% | ||
| Reinforce and globalize research and development | Globalize and expand the competitiveness of research and development to generate world bests, world firsts, and amazing results | Number of patent applications*2 | More than in the previous fiscal year | -- | 0.82 applications / employees | 0.85 applications / employees | 0.87 applications / employees |
| Number of academic papers published outside the company | More than in the previous fiscal year | -- | 0.76 publications / employees | 0.76 publications / employees | 0.82 publications / employees | ||
| Number of successful practical applications* | More than in the previous fiscal year | -- | 0.064 publications / employees | 0.070 publications / employees | 0.066 publications / employees | ||
*1Newly established in fiscal 2019
*2Past figures have been retroactively revised to reflect a change in the calculation method.
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Protect Environment
| CSR Priority Activities | Medium-term Targets | CSR Quantitative Indicators | KPI | Target Achievement FY | Results (FY) | ||
|---|---|---|---|---|---|---|---|
| 2017 | 2018 | 2019 | |||||
| Use ICT to contribute to the environment | While reducing CO2 emissions of the Company, contribute to the reduction of CO2 emissions of all society, including value chains, through the use of ICT | Amount of contribution to the reduction of CO2 emissions of all society | At least 10 times the Company's emissions | FY2030 | 10.1 times.1倍 | 10.8 times.8倍 | 12.5 times.5倍 |
| Reduce the environmental impact of business operations | Improve the ratio of renewable energy usage by developing renewable energy sources and promoting the active use of renewable energy by the Company | Renewable energy usage ratio for the Company*1 | 30% or higher | FY2030 | -- | -- | 7.9% |
| Improve power efficiency to reduce the environmental impact of business operations | Power efficiency of telecommunications services (power efficiency per data transmission) | At least 10 times higher than in FY2013 | FY2030 | 3.6 times | 4.5 times | 5.4 times | |
| At least two times higher than in FY2017*2 | FY2025 | -- | 1.2 times | 1.5 times | |||
| Ratio of EV adoption in Japan*2 | 100% 50% |
FY2030 FY2025 |
-- | 0.4% | 1.45% | ||
| Effectively use resources | Control the final disposal ratio of waste and work toward the effective use of resources | Final disposal ratio of waste | 1% or below | FY2030 | 1.18% | 0.91% | 1.13% |
*1Newly established in fiscal 2020
*2Newly established in fiscal 2019
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Safety and Security
| CSR Priority Activities | Medium-term Targets | CSR Quantitative Indicators | KPI | Target Achievement FY | Result (FY) | ||
|---|---|---|---|---|---|---|---|
| 2017 | 2018 | 2019 | |||||
| Reinforce information security | Suspension of telecommunications services due to cyber attacks from the outside*1 | Number of service suspensions | 0 | 2020 | -- | -- | 0 |
| Number of incidents of personal information leaks due to cyber attacks from the outside*1 | Number of incidents of personal information leaks | 0 | 2020 | -- | -- | 1 | |
| Personal information protection | Zero incidents of personal information leaks | Number of incidents of personal information leaks | 0 | -- | 2 | 1 | 1 |
| Ensure stability and reliability of telecommunications services*4 | Provide stable telecommunications services free of major communications problems | Stable service provision rate*2 | 99.99% | -- | 100% | 100% | 100% |
| Number of major accidents*3 | 0 | -- | 0 | 0 | 0 | ||
*1Newly established in fiscal 2020
*2[1 - total hours under the impact of major accidents (number of affected users × hours of major accidents) / total hours of major service provision (number of users × 24 hours × 365 days)] × 100%
*3Number of accidents that led to a suspension of telecommunications services or a decline in communications quality that meet the following criteria regarding duration and number of people affected:
・Emergency call services (110, 119, etc.): at least 1 hour affecting at least 30,000 users
・Voice services other than emergency calls: at least 2 hours affecting at least 30,000 users, or at least 1 hour affecting at least 100,000 users
・Internet-related services (free of charge): at least 12 hours affecting at least 1 million users, or at least 24 hours affecting at least 100,000 users
・Other services: more than 2 hours affecting 30,000 users, or more than one hour affecting 1 million users
*4Targets of statistics: Four telecommunications business companies (NTT East, NTT West, NTT Communications, and NTT DOCOMO)
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United NTT
| CSR Priority Activities | Medium-term Targets | CSR Quantitative Indicators | KPI | Target Achievement FY | Result (FY) | |||
|---|---|---|---|---|---|---|---|---|
| 2017 | 2018 | 2019 | ||||||
| Promote diversity | Aggressively promote the active participation of women | Percentage of female managers | 10.0%*3 | FY2025 | 5.1% | 5.7% | 6.3% | |
| Expand employment of people with disabilities | Employment rate of people with disabilities*4, *5 | 2.3%*3 | -- | NTT: 2.6% | NTT: 2.7% | NTT: 2.7% | ||
| Major NTT Group Companies in Japan: 2.5% | Major NTT Group Companies in Japan: 2.6% | Major NTT Group Companies in Japan: 2.6% | ||||||
| All Group companies in Japan: 2.3% | All Group companies in Japan: 2.4% | All Group companies in Japan: 2.4% | ||||||
| Respect for human rights | Conduct business activities with respect for human rights at all business locations by introducing the United Nations Guiding Principles on Business and Human Rights (Ruggie Framework) and other international principles | Number of confirmed human rights violations | 0 | -- | 27 | 24 | 29 | |
| Percentage of participation in training concerning human rights*6 | More than in the previous fiscal year | -- | 93.6% | 96.6% | 97.3% | |||
| Reinforce value chain management | Appropriate management of environmental and social risks, including value chains | Number of confirmed high-risk suppliers | 0 | -- | 0 | 0 | 0 | |
| Ensure employee safety | Enhance safety measures and the safety mindset of employees in order to prevent accidents causing injury or death and industrial accidents | Number of industrial accidents | 0 | -- | 9 | 8 | 7 | |
| Number of accidents causing injury or death during construction work*7 | 0 | -- | 3 | 3 | 2 | |||
| Promote health management | Create an environment that raises each individual employee's motivation and dynamism while enabling them to continue to work healthily and energetically | Implementation rate of specified health guidance*3 | 17.5% or below | -- | -- | 21.9% | 20.6% | |
| Completion rate of specified health guidance | 37%*3 | -- | 22.9% | 33.3% | 40.2% | |||
| Create attractive workplaces | Provide workplaces where employees can work with good spirits | Employee satisfaction | Better than in the previous fiscal year | -- | 3.79 (Out of 5) | 3.80 (Out of 5) | 3.79 (Out of 5) | |
| Promote a united Group effort on social contribution activities | Employees actively participate in volunteer activities | Number of times employees participated in social contribution activities | More than in the previous fiscal year | -- | 117,491 | 123,734 | 100,834 | |
| Number of times employees participated in activities through the Group's internal volunteer site*1 [Number of people registered] |
2,000/year [10,000] | -- [FY2020] | 1,340 [5,523] | 1,814 [9,288] | 2,110 [9,429] | |||
*1Newly established in fiscal 2019
*2Newly established in fiscal 2020
*3Changed in fiscal 2020
*4Actual results as of June 1 of the following year
*545.5 or more employees
*6Includes e-learning and other similar types of training
*7Construction by partner companies and directly managed construction
